Managing Your Account

You can now access and manage your library account from home by following the directions below.

Getting Started

  1. Open the My Account page located on the top right of the Encore webpage (the Library’s catalog).
  2. In the spaces provided, enter your 14 digit Franklin Square Library Card barcode number (without spaces) and a PIN (a password created by the user–we recommend you use the last four digits of your telephone number).  Click Login.
  3. A new page will open and prompt you to enter your PIN number two more times.  Click Login.
  4. Your name will now be visible on the top right corner of the screen.  Click on your name to open your account.  Should you choose, click Edit Account and enter your e-mail address.  By enabling this option you will receive notices via e-mail when reserved books have arrived for you and when borrowed items are overdue.
  5. Please remember to log out of your account when you are finished using the Log Out button at the top right of the screen.

You are now able to reserve, renew, and monitor your account from home.

 

Reserving Books Online

Please be aware that the fulfillment of reserves are subject to local library borrowing restrictions.  Not all items may be reserved.

  1. Browse for your item using Encore, the Library’s online catalog.
  2. Once you find the item you wish to reserve, click Request.
  3. In the spaces provided, enter your 14 digit Franklin Square Library Card barcode number (without spaces) and your PIN (see above).  Click Login.
  4. A message will appear indicating that in order to finalize the reserve you must first click Submit.  (Note:  The “I have a deadline for this material” function may be ignored unless you do not need the item after a specific date.  Should you choose this option, the reserve will automatically be canceled once the date indicated has passed.)
  5. When the requested item is ready to be picked up, you will receive a phone call or an e-mail (if you have supplied us with your e-mail address) informing you of its availability.

 

Renewing Books Online

  1. Open the My Account page located on the top right of the Encore webpage (the Library’s catalog).
  2. Enter your 14 digit Franklin Square Library Card barcode number (without spaces) and your PIN (see above).  Click Login.
  3. Your name will now be visible on the top right corner of the screen.  Click on your name to open your account.
  4. Click on the Checkout tab.
  5. Select the box next to the item(s) you wish to renew.
  6. Click Renew Marked or Renew All.
  7. Please remember to log out of your account when you are finished using the Log Out button at the top right of the screen.

An item may not be renewed if:

  • The item is already overdue.
  • The item has already been renewed once before.
  • The item has been requested by another patron.